Frequently Asked Questions

 

Who can become a member?

To open an account at Outlook Financial you must:

  • be at least 18 years of age
  • have an account at another Canadian financial institution
  • have a valid Social Insurance Number (SIN)
  • have a valid email address
  • agree to purchase a $5.00 member share if you are a new member

Why do I pay $5.00 to be a member?

When you open an Outlook Financial account, you become a member and owner of Assiniboine Credit Union. As a member, you have a vote and a say in how your credit union is run, how your profits are invested, and who represents you on our Board of Directors.

What type of accounts does Outlook Financial offer?

Outlook Financial offers personal accounts only. Outlook does not offer business, Power of Attorney, or Trust (formal and informal) accounts.

Does Outlook Financial offer any lending products such as credit cards, loans or mortgages?

Outlook Financial only offers investment products. However, one of the benefits of having investments at Outlook Financial is that you are a member of Assiniboine Credit Union. Therefore if you are also a Manitoba resident you can take advantage of their products and services. Visit Assiniboine Credit Union to learn more.  

What are the fees associated with different accounts?

A current list of fees is included on our website.

How do I make deposits?

full list of ways to deposit money is included on our website.

Are there any restrictions on my funds?

Outlook Financial only accepts cheques in Canadian funds drawn on Canadian financial institutions. After you deposit a cheque, we place a hold on those funds for 10 days. A hold period is applied to ensure that all items included in a deposit have been cleared by the institution it’s drawn on. Having a hold on the funds does not prohibit you from investing the funds and earning interest immediately on your money.

What are my ATM limits?

  • our standard ATM cash limit is $400 Canadian daily
  • our standard for debit card purchases is a limit of $1,500 Canadian daily

How do I update my address information with you?

To update your address information login to your Outlook account through Online Banking

  • on the left hand menu of your main page select Profile and Preferences
  • select Change Contact Information
  • complete required fields and click Continue
  • click Submit to finalize process

How do I order more cheques?

After your first order, additional cheques can be requested:

or

  • by contacting an Outlook Financial representative.

How often are statements mailed out?

Outlook Financial discontinued the production of paper statements in 2013.

Where can I find my statements?

You can view your Outlook Financial statements through Online Banking. To view your e-statement, simply login to your Outlook account

  • on the left hand menu of your main page select View e-Statements
  • download the statement you wish to view
  • e-Statements are posted twice a year in early January and July

Where can I find my member number?

To find your member number, login to your Outlook account through Online Banking. Your member number (seen as "Membership") will display on your main page under Account Summary.

Where can I find my account number(s)?

You can find your account number(s) on your e-Statement.

  • login to your Outlook account through Online Banking
  • on the left hand menu of your main page select View e-Statements
  • download the statement you wish to view

If you are new to Outlook Financial and a statement has not been generated (e-Statements are generated twice a year in early January and July) call 204-958-7333 or toll free at 1-877-958-7333 to speak to an Outlook Financial Representative.

How do I add an additional person(s) to my existing account(s)?

Instructions on how to add an additional person(s) to your existing account(s) can be found on our website.

How do I purchase additional GIC's/open additonal savings accounts?

Instructions on how to purchase additional GIC's/open additional savings accounts are included on our website.

How will I know when my term deposit(s) is up for renewal?

Your term deposit details can be found either on the Account Activity screen or on your e-Statement.

Login to your Outlook account through Online Banking

  • on your main page under Account Summary select the term deposit you wish to view
  • the Account Activity screen will display. Click More Details

or

  • on the left hand menu of your main page select View e-Statements
  • download the statement you wish to view

How do I renew my GIC's?

Your Outlook GIC is automatically set up to renew into the same length of term at the currently posted rates unless you have provided other instructions to us. To give us instructions for renewing your GIC please call 204-958-7333 or toll free at 1-877-958-7333 to speak to an Outlook Financial Representative.

The beneficiary for registered plans on the new membership/account application defaults to Estate. How do I assign someone other than my Estate as a beneficiary?

To assign someone other than your Estate as the beneficiary of your registered plans, please complete a Designation of Beneficiary form.

Are my deposits safe?

Yes. All your Outlook Financial deposits and interest are 100% guaranteed without limit by the Deposit Guarantee Corporation of Manitoba.

Are my transactions safe?

Yes. Online Banking and Telephone Banking require the use of secure passwords known only to you. When you phone us, we require you to supply us with a security phrase by which we can identify you.

What are third party account details? Why does Outlook Financial collect this information?

A third party is someone other than the named member(s) who have full or partial control over the decisions regarding the activities or transactions on this/these account(s). All Financial Entities are required by law under subsection 8(1) of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act to collect this information before opening an account.

Can I do my Outlook transactions at a branch of Assiniboine Credit Union?

As a virtual institution, Outlook is intended for people who are comfortable self-managing their accounts using technology such as the Internet and ATMs. We can offer exceptional rates because we do not manage Outlook Financial through a branch network. Our Outlook Financial Representatives offer personalized service by phone, and we provide many lower-cost ways to manage your savings so you can earn higher returns.

 

 

 

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Rates effective
Mar 19, 2015

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  • 1.85% Savings Accounts
  • 2.05% 1 Year Cashable GIC
  • 2.55% 5 Year Cashable GIC
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