When we share information

We are not in the business of selling member lists or personal information about you to others but, under certain circumstances, we may release your personal information to outside parties, including:

To Provide You With Service

We give the minimum amount of personal information necessary for our suppliers and agents to produce goods and services provided to you through us. For example, we must provide a cheque production company with the personal information you want printed on your Outlook Financial cheques.

For Independent Member Satisfaction Surveys

Also, as part of our commitment to continuous improvement, we sometimes employ the services of professional research companies to conduct independent member satisfaction surveys. These surveys will be conducted during your relationship with us or within a reasonable period of time thereafter. If you do not want to participate in these surveys, please contact our Privacy Officer.

For Credit Granting Purposes

With your consent we may disclose your Outlook Financial deposit history to other lenders or credit bureaus if you apply for credit at another financial institution. In these cases, we release only the information required to identify you and records about your deposit history.

To Complete a Business Transaction

We may disclose your personal information in order to complete a business transaction, such as a merger with another credit union or the sale to, or purchase of, another credit union. In such circumstances, we will only disclose your personal information to the other party to the transaction if the disclosure is necessary to complete the transaction and there is a written agreement that restricts the collection, use and disclosure of such personal information to purposes that relate to the business transaction.

If the business transaction is not completed, all personal information disclosed and collected by us will be destroyed or returned.

When Required or Permitted by Law

We are obligated to provide personal information in response to a valid demand, search warrant or other legal enquiry or order. We may also disclose personal information to help us collect a debt owed to us and in the case of a breach of agreement or contravention of law.

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Rates effective
Nov 19, 2018

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  • 2.40% Savings Accounts
  • 2.85% 1 Year Cashable GIC
  • 3.40% 5 Year Cashable GIC
View all rates