Member Services

Alerts FAQ

What is Alerts?
What alerts can I receive?
What does it cost to use Alerts?
Will Alerts work on my mobile phone?
What is email-to-text message delivery?
Is there another way to check Alerts?
I want to sign up now. How do I do that?
Registration for my email address or phone has arrived. Am I done signing up?
Is my personal and financial information safe?
What if my mobile phone is stolen or my email address compromised?
Will Alerts work outside of Canada?
I have changed carriers and/or have changed phone numbers. What do I need to do?
I don't want to receive alerts any more.
I didn't get an alert I should have.
If I add a contact and receive a message to confirm this, will it show in my Alerts History?
How many Alert contacts (emails addresses and phone numbers) can I have?

What is Alerts?

Alerts monitors particular events that take place on your accounts through Online Banking and sends alerts to you when necessary. Alerts are sent as text messages, emails or both. Signing up for Alerts is not mandatory.

What alerts can I receive?

There are two alerts available at this time:

  1. New bill payment vendor is added to your account – you will receive notification when a new bill payment vendor is added to your online account.
  2. Online Banking Personal Access Code (PAC) is changed – you will be notified when your PAC has been changed.

What does it cost to use Alerts?

The Alerts feature is available free of charge, though standard text and data rates may apply, depending on your provider and your plan. Please check with your mobile carrier for information on any charges that may be incurred for receiving email-to-text messages.

Will Alerts work on my mobile phone?

Alerts will work on most mobile phones that can receive text messaging. Text messages are sent using email-to-text delivery.

What is email-to-text message delivery?

Email-to-text uses a number of generic short numeric codes from your mobile carrier to deliver the Alerts text messages. The email will arrive as a text, and instead of an email address showing as the sender, a short code (i.e. 305000-02) will display as the contact. Depending on your mobile service provider, you may have to activate the service the first time you use it.

With Rogers and Fido, you will have to "yes" to enable the ability to receive email-to-text messages. Then, when alerts are sent, you must text "read" to be able to view the alert text message.

Is there another way to check Alerts?

Yes. By logging on to Online Banking, then going to My Profile then Alerts History, you can view all the alerts sent over the last 30 days. If you are concerned that your account may have been compromised, please be sure to check your Alerts History. Unfortunately the potential for unstable wireless and internet networks means some alerts may not come through.

I want to sign up now. How do I do that?

Using Alerts is easy. All you need is access to Online Banking. If you don't have access to Online Banking, visit the Online Banking page.

If you already use Online Banking:

  1. Log in to Online Banking.
  2. Click My Profile and choose Alerts on the left hand side of the page.
  3. Click Register for Alerts, and read the Alerts Agreement. By clicking I Agree you'll be brought to the Alerts Contacts page.
  4. To add a phone number, have your mobile phone handy and click Add Phone. Enter your mobile phone number, and select your carrier.
      1. A passcode will be sent to your phone. Enter the passcode on Online Banking and click Continue. This registers your phone number, but doesn't sign you up for the alerts you wish to receive. Please see step 6 below.

  5. To add an email address, click Add Email on the Alerts Contact pages.
      1. Enter the email address you would like the alerts to be sent to and click Continue.

      2. A confirmation email will be sent to the email address you provided. This registers your email address, but doesn't sign you up for the alerts you wish to receive.

  6. Now you can sign up for the alerts you want sent to you. Click Alerts and check the box next to the alerts you wish to receive. You can choose which alerts go to which contact (phone or email). Click Submit then Confirm when you've set the alerts the way you want. You will receive an Alerts Receipt, which shows the alerts you selected and where they are being sent.
  7. At this time, Alerts don't use nicknames but you can change them if you wish. If you'd like to change the nicknames for your accounts, click Alerts Contacts, andthen Edit. Make the changes, and remember to click Submit when you're done.

Registration for my email address or phone has arrived. Am I done signing up?

Not yet, there's one more step. After receiving confirmation of registration, you still need to sign up for the alerts you want to receive. Please visit the Alerts Contacts page and make sure the right check boxes are filled.

Is my personal and financial information safe?

Yes. Personal and financial information are not sent in alert messages, and no changes can be made to your account via email or text message.

What if my mobile phone is stolen or my email address compromised?

There are two things you should do if your mobile phone is stolen or your email address compromised:

  1. Call our Member Communication Centre at 204.958.7333 (toll free 1.877.958.7333).
  2. Delete your phone or email address from your Alerts Contacts on Online Banking. Log in to Online Banking, click My Profile > Alerts Contacts, and Delete next to the emails address or phone in question.

And of course, if you've lost your mobile phone, don't forget to contact your service provider and suspend your service.

Will text message Alerts work outside of Canada?

This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Alerts to work. Please note that the service outside of Canada is on a best efforts basis only.

I have changed carriers and/or have changed phone numbers. What do I need to do?

You'll need to update your Alerts Contact, even if your phone number has stayed the same. Alerts Contacts can be updated by logging in to Online Banking, then going to My Profile then Alerts Contacts.

I don't want to receive alerts any more.

Everything related to Alerts can be managed from Online Banking. You can change the alerts you receive by going to My Profile > Alerts and unchecking any or all alerts. To remove a phone or email address, go to My Profile > Alerts Contacts, and disable or delete the contact.

I didn't get an alert I should have.

Unfortunately there is no guarantee that all alerts will be received due to the potential for unstable wireless and internet networks. Please check the Alerts History page on Online Banking, which lists all alerts sent within the last 30 days.

If I add a contact and receive a message to confirm this, will it show in my Alerts History?

No, this is not considered an alert.

How many Alert contacts (emails addresses and phone numbers) can I have?

You can have a maximum of 3 contacts.

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