Important Planned Banking Service Interruptions Scheduled for June 10 – 11

 

Merger Resource Centre

We’re getting stronger by coming together.

As we move to the next phase of the Entegra and Assiniboine Credit Union merger, we will be working to bring the Outlook and Implicity banking systems together to enable banking across a common platform. We will be integrating our existing systems over the weekend of Friday, June 10 to Saturday, June 11.
We’re working hard to minimize the impact of this conversion, but there is important information you need to know about merger weekend. There are planned service interruptions that will affect both Outlook and Implicity account holders, and some interruptions that will only affect Implicity Financial account holders. Please take time to review all the information below to ensure you’re aware of what affects you.

Upcoming banking service interruptions.

During the week of June 6 to 11, banking services will be temporarily interrupted as we work behind the scenes to bring our systems together.

DATE	DIGITAL BANKING*	ATMS & POS**	INTERAC E-TRANSFER®
Monday June 6	Available	Available	Implicity Financial Only Send e-Transfers until 9:00am
Wednesday June 8	Available	Available	Implicity Financial Only Receive e-Transfers until 11:00am
Friday June 10	Available until 5:00pm	Limited Availability	Not Available
Saturday June 11	Not Available	Limited Availability	Not Available
Sunday June 12	Available at approximately 9:00am	Full service available at approximately 9:00am	Available at approximately 9:00am

 *Digital banking refers to accessing online banking, the mobile app, and all digital banking features.
**Point of Sale (POS) payments with your debit card and access to your accounts through ATMs will be extremely limited throughout the weekend. We highly recommend that you have alternative methods of payment, such as credit cards or cash withdrawn in advance, available to use throughout the weekend.
Our Member Communication Centre will be open with regular business hours to answer questions about the service interruptions, however, because our banking system will be down for a portion of the time, representatives will not be able to process transactions on behalf of account holders, or review account activity.

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Important Information for Implicity Financial

IMPORTANT INFORMATION FOR IMPLICITY FINANCIAL

Digital Banking
Implicity account holders will need to onboard to Outlook Financial’s digital banking system through online banking.

1. Contact us to get your temporary personal access code (PAC).
2. Download the Outlook Financial mobile banking app or log into online banking.
3. Log in using your log in ID and your temporary PAC.
4. You will be prompted to set up a new, unique PAC.
5. Set up your Interac e-Transfer profile.

Me2Me Transfers
Branch information for Outlook Financial is different than Implicity’s. Therefore, after June 12 you will need to use Outlook’s numbers for all Me2Me setups that you have with Implicity and any other financial institutions.

Transit: 00847 Route: 879
 

Implicity Financial account holders who also have accounts with Outlook Financial:
Use your Outlook Financial sign in credentials on Sunday, June 12, and you will be able to see your Implicity accounts.

Interac e-Transfers
Your Interac e-Transfer profile will not carry over to Outlook Financial’s digital banking system. Here are a few things to know:

Sending and Receiving Interac e-Transfers
Send all Interac e-Transfers prior to 9:00am Monday, June 6* and accept incoming e-Transfers before 9:00am on Wednesday, June 8. Services will resume when digital banking comes back up on Sunday, June 12.

After June 12
• Set up your Interac e-Transfer profile using the same email address you are using now.
• Set up Autodeposit.
• Add recipient contact information.

* All pending e-Transfers will be cancelled and funds returned to sender before the merge starts at 5:00pm, Friday, June 10.

Implicity Financial account holders who also have accounts with Outlook Financial:
o Your Outlook Interac profile will remain as it is now, with the contact information you currently have. You will continue to use this profile, not your Implicity Interac profile.
o You will need to add any e-Transfer contacts/ recipients you have set up in Implicity digital banking that you don’t have in Outlook digital banking.

Note: Based on requirements of the Income Tax Act, using Interac e-Transfers to transfer to and from TFSAs is not allowed. These transactions must flow through a member's chequing/savings accounts first.

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Important Information for Outlook Financial Account Holders

Interac Autodeposits
Some Interac e-Transfers sent during the merge weekend to account holders with Autodeposit set up may be cancelled. If this happens, funds will be returned to the sender.

Product Changes
Effective Monday, June 13, Implicity High Rate Savings Accounts will be switched to Outlook High Rate Savings.
As Implicity non-registered and registered term products come up for renewal they will either auto renew to an Outlook product (same term length) or payout to the corresponding savings account based on instructions. Auto-renewals are set to one-year term. Visit https://www.outlookfinancial.com/products to learn more about Outlook Financial products.  

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Implicity Financial Account Holder Checklist

Pre-Merger Weekend
Here are a few things you can do to prepare for banking service interruptions on June 6 - 12.

☐ MOST IMPORTANT: Sign into Implicity’s digital banking prior to June 10 for important information about logging in after June 11.
☐ Send all planned Interac e-Transfers® and remind recipients to accept the funds prior to 9am on Monday, June 6.
☐ Accept all pending Interac e-Transfers® prior to 9 am on Wednesday, June 8.
☐ Make a list of or screenshot all Interac e-Transfer recipient contact information and keep them in a safe place.
☐ Screenshot and save/print your Interac e-Transfer history.
☐ Withdraw cash at an ATM prior to 5pm on June 10.
☐ Ensure all digital banking transactions (both online banking and mobile app) are completed before Friday, June 10 at 5pm.
☐ Activate all new debit cards issued from June 6 to 10, prior to 4pm on Friday, June 10.

Post-Merger Weekend
After Sunday, June 12, here are some things you will need to do to access digital banking.
☐ Download the Outlook Financial mobile app.
☐ Sign into digital banking (online or mobile app) use your login ID.
☐ Set up your Interac e-Transfer profile.
☐ Set up Interac Autodeposit.
☐ Add Interac e-Transfer recipient contact information.

Outlook Financial Account Holder Checklist
Here are a few things you can do to prepare for banking service interruptions on June 10 - 12.
☐ Perform all pending Interac e-Transfer transactions prior to 5pm on Friday, June 10.
☐ Withdraw cash at an ATM prior to 5pm on Friday, June 10.
☐ Ensure all digital banking transactions (both online banking and mobile app) are completed before Friday, June 10 at 5pm.
☐ Activate all new debit cards issued from June 6 to June 10, prior to 4pm on Friday, June 10.
☐ Send any planned Interac e-Transfers® and remind recipients to accept the funds prior to Friday, June 10 at 5:00p.m.

 

 

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